I am traveling outside of the US and can’t access my MyCR portal or Canvas, what can I do? I am traveling outside of the US and can’t access my MyCR portal or Canvas, what can I do? Please submit an IT ticket to the CR Help Desk ticketing system. If this occurs after hours or during the weekend, your ticket will be addressed the next business day. Please provide your full name, ID number and a way to reach you. It is recommended that if you are planning a trip outside of the United States that you an IT ticket to the CR Help Desk ticketing system ahead of time.