How do I Find Canvas Support?

How to find Canvas Support (24/7 Support through Canvas)

Students, faculty, and staff can contact Canvas support 24/7 within the Canvas App by navigating down the Global Navigation Bar to the left of the screen and clicking on “Help”.

Students can find the Canvas knowledgebase or wanting to submit a ticket can do so here: Canvas Support Home (Student)

Faculty can find the Canvas knowledgebase or wanting to submit a ticket can do so here: Canvas Support Home (Faculty)

Distance Education Team (M-F, 8AM-5PM)

Tickets specific to the College of the Redwoods Canvas instance can be submitted to Distance Education staff at College of the Redwoods by navigating to CR Help Desk> FreshDesk Help System > Report an Issue> Selecting Canvas/Online Learning.

You can submit a help ticket here: Submit a ticket : College Of The Redwoods Support

Help desk tickets are reviewed Monday – Friday, 8AM-5PM. If you submit a ticket after hours or over the weekend, staff will get back to you within the next working business day.

Please note: If you are looking for help with resetting your MyCR password, resetting your multi-factor authentication or have issues with WebAdvisor, you need to contact IT at (707) 476-4160 or by submitting a ticket directly to IT. Distance Education is unable to provide support outside of Canvas. Submit a ticket : College Of The Redwoods Support